Meatless Farm Shopping terms

These terms and conditions govern the relationship between you and The Meatless farm when you order any of our products listed on our website at www.themeatlessfarm.com (“Website”).

Any reference to “you” or “your”, means you as a customer of our Products. Any reference to “we”, “us”, “our”  is to The Meatless Farm Co.

Please read these terms and conditions carefully.

Please tick the accept box to accept these terms and conditions when you shop. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

About us

The Meatless Farm Co, a company registered in England under company number 10999468. Our address is: Graphical House, 2 Wharf Street, Leeds, LS2 7EQ.

Our Products

The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images as computers and other devices can display colours differently.

You are responsible for opening and inspecting the Products upon delivery and then storing them correctly. You are also completely responsible for the preparation and cooking of our Products.

If you have an allergy, you are responsible for checking our packaging to ensure that a Product does not contain a relevant allergen to you. If you are not sure, please contact us

Return and refund

As our Products are frozen food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind.

Right to cancel an order needs to be early so we can cancel the order:

No later than Friday at 12 midday for Wednesday delivery and no later than Tuesday at 12 midday for Friday delivery.

Right of return and refund if the Product is defective or not as described:

You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).

We will refund you within 14 days after the day on which (whichever is the earlier of):

the day we receive the Product back from you;

the day on which you provide us with acceptable evidence that you have sent the Product back to us; or

the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.

Delivery

We currently deliver on Wednesdays and Fridays via our partner One Planet Pizza.

Our carbon neutral delivery service delivery can arrive anytime between 8am-6pm. DPD will text or email you with a 1hr delivery window on the morning of your chosen delivery date, so you’ll know exactly when your parcel is arriving.

  • For Wednesday delivery you need order before Sunday Midnight.
  • For Friday delivery you need to order before Tuesday Midnight.

Where do you deliver to?

We’re very happy to say that we deliver to almost all parts of Great Britain! We deliver our product to you in partnership with One Planet Pizza

However, we are not yet able to deliver to the following areas:

  • Arran
  • Eire (Republic of Ireland)
  • Guernsey
  • Isle of Man
  • Northern Highlands
  • Northern Ireland
  • Orkney Shetland

Price and payment

The price of the Products and any delivery charges will be as quoted on our Website

Payment for all Products must be by credit or debit card and we require payment before we dispatch the Products. We use Stripe payment services to carry out and process your payments.

Privacy policy

We take care to handle your personal data in accordance with applicable law. Please see our privacy and cookies policy for more information.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control

Law and jurisdiction

And any dispute or claim arising out of or in connection with products purchased on our web site  will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.

 

Tastily Competition  – January 22nd 2020

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all entrants will be deemed to have accepted and be bound by the terms and conditions.

    1. Promoter: Meatless Farm UK & Tastily
    2. Promotion is open to residents of United Kingdom, aged 18 and over at the time of entry, excluding employees of Meatless Farm Ltd and their immediate families, their agencies, or anyone else professionally connected with the Promotion. Failure to comply with any part of this clause will disqualify the respective entry from the promotion.
    3. Internet access required and entrants must have an active Instagram, Facebook or Twitter account. If you do not have an account you will need to create one in order to participate – you will require an active email address in order to do this. See https://help.instagram.com/  https://www.facebook.com/help or https://help.twitter.com/en or more details.
    4. Entries will be subject to Instagram, Facebook and Twitter terms of service as relevant, which are available, online at https://help.instagram.com/581066165581870, https://www.facebook.com/terms.php, and https://twitter.com/en/tos
    5. Promotion runs from 09:00:00 22/01/21 and ends 23:59:59 26/01/21.
    6. Multiple entries are valid.
    7. TO ENTER:
      • Follow @trytastily and @meatlessfarm on Instagram and tag a friend in the comments. Each new tag counts as a new entry (no limit).
    8. There is a total of 1 prize, which will be given to 1 winner.
    9. The winner will receive the following: 2 weeks worth of free Tastily meals worth over £100. (8 meals will be delivered for 2 consecutive weeks. The winner must choose their meals by midday on Friday). A Meatless Farm bundle containing 2 packs each of Meat Free Burgers, Mince and Sausages.
    10. The winner will be randomly selected by the promoters.
    11. For the full name and county of the winners send an email to [email protected] with “Tastily Competition” in the subject line, to arrive within 3 months of the closing date.
    12. Obscene or inappropriate entries will not be accepted. Entrants are solely responsible for the information they provide and views they express on their Instagram, Facebook or Twitter account.
    13. The Promoter and their agents, reserve the right to reject any entries for any reason at their sole discretion.
    14. The Promoter will not be liable for any failure of receipt of entries. The Promoters take no responsibility for any entries, which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
    15. The winners will be notified of their selection via direct message within three working days of the prize draw and asked to respond for verification and claim details. If the winners cannot be contacted or does not confirm acceptance of their prize within 24 hours of notification, the Promoter reserves the right to withdraw the prize from the original winner who will have their prize forfeited and pick a replacement winner drawn at the same time as the original.
    16. During the claim process the winners may be asked to confirm their name, email address, postal address and/or age to verify eligibility to claim the prize.
    17. It is the responsibility of the winners to provide their correct, up-to-date details at the time of acceptance in order for their prize to be processed. The Promoter, The Administrator, and its fulfilment agent cannot be held responsible for the winners failing to supply accurate information which affects prize acceptance.
    18. The Promoter reserves the right to refuse to award a prize or withdraw prize entitlement and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
    19. The Promoter will contact the winner within 30 days to arrange the getaway.
    20. The prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the Promoter reserves the right to substitute that prize for a prize of equal or higher value.
    21. In the event of unforeseen circumstances beyond the Promoter’s reasonable control, the Promoter reserves the right to modify or suspend the promotion or these terms and conditions, either in whole or in part, with or without notice but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
    22. The Promoter’s decision is final. No correspondence will be entered into.
    23. By participating in the promotion the entrants licence and grants the promoter an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media, without compensation, restriction on use, attribution or liability. Participants agree not to assert any moral rights in relation to such use where the moral rights in respect of the content are theirs to assert. Participants warrant that the materials contain no copyright materials, are their original works, have not been copied, in whole or in part, from any third party and they have full authority to grant these rights. Participants also warrant that any person featured has given their express permission and/or any child (under 16 years) has parental or guardian consent.
    24. This Promotion is administered by Meatless Farm, Graphical House, 2 Wharf St, Leeds LS2 7EQ
    25. The Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook or Twitter. You are providing your information to The Meatless Farm, not Instagram, Facebook or Twitter.
    26. Numerous factors outside the control of the Promoter may interfere with the operation of Instagram, Facebook or Twitter. The Promoter does not therefore guarantee continuous, uninterrupted or secure access to the websites.
    27. Any person posting, or seen to be posting, comments to the Promoter’s social pages or elsewhere during the Promotion that are considered bullying, spiteful or upsetting to other participants, associates or directly aimed at the Promoter, will have their comments removed and will be disqualified from the Promotion. The Promoter reserves the right to alert Instagram, Facebook or Twitter to any such behaviour, which may result in the person’s account being frozen pending investigation.
    28. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded or limited by law (including personal injury, death and fraud).
    29. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
    30. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and in accordance with applicable data protection legislation.
    31. Under Article 17 of the GDPR individuals have the right to have personal data erased/to be forgotten. Any individual who is no longer happy for their personal information, entry or content or would like any inaccuracies rectified, can request this by sending an email to [email protected]. By participating in the Promotion, you agree to the use of your personal data as described here.

 

Win an Eco Lodge Retreat (UK)  – January 1st 2020

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all entrants will be deemed to have accepted and be bound by the terms and conditions.

    1. Promoter: Meatless Farm UK
    2. Promotion is open to residents of United Kingdom, aged 18 and over at the time of entry, excluding employees of Meatless Farm Ltd and their immediate families, their agencies, or anyone else professionally connected with the Promotion. Failure to comply with any part of this clause will disqualify the respective entry from the promotion.
    3. Internet access required and entrants must have an active Instagram, Facebook or Twitter account. If you do not have an account you will need to create one in order to participate – you will require an active email address in order to do this. See https://help.instagram.com/  https://www.facebook.com/help or https://help.twitter.com/en or more details.
    4. Entries will be subject to Instagram, Facebook and Twitter terms of service as relevant, which are available, online at https://help.instagram.com/581066165581870, https://www.facebook.com/terms.php, and https://twitter.com/en/tos
    5. Promotion runs from 09:00:00 01/01/21 and ends 23:59:59 31/01/21.
    6. Multiple entries are valid.
    7. TO ENTER:
      • Upload a photo of a meal made with Meatless Farm mince, sausages, burgers or hotdogs to Instagram, Facebook or Twitter, tagging @meatlessfarm with the hashtag #makeitmeatless
      • All entries must be submitted from an Instagram, Facebook or Twitter account. Anyone trying to circumvent this rule by using alternative details including but not limited to creating multiple accounts will be disqualified from this promotion. Entries (bulk or otherwise) made from trade, consumer groups or third parties will not be accepted.
    8. There are a total of 1 prizes, which will be given to 1 winners.
    9. The winner will receive 1 Eco Lodge Retreat Getaway of their choice for up to 6 people in 2021*
    10. The winners will be randomly selected by the promoters.
    11. For the full name and county of the winners send an email to [email protected] with “Make it Meatless Competition” in the subject line, to arrive within 3 months of the closing date.
    12. Obscene or inappropriate entries will not be accepted. Entrants are solely responsible for the information they provide and views they express on their Instagram, Facebook or Twitter account.
    13. The Promoter and their agents, reserve the right to reject any entries for any reason at their sole discretion.
    14. The Promoter will not be liable for any failure of receipt of entries. The Promoters take no responsibility for any entries, which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
    15. The winners will be notified of their selection via direct message within three working days of the prize draw and asked to respond for verification and claim details. If the winners cannot be contacted or does not confirm acceptance of their prize within 24 hours of notification, the Promoter reserves the right to withdraw the prize from the original winner who will have their prize forfeited and pick a replacement winner drawn at the same time as the original.
    16. During the claim process the winners may be asked to confirm their name, email address, postal address and/or age to verify eligibility to claim the prize.
    17. It is the responsibility of the winners to provide their correct, up-to-date details at the time of acceptance in order for their prize to be processed. The Promoter, The Administrator, and its fulfilment agent cannot be held responsible for the winners failing to supply accurate information which affects prize acceptance.
    18. The Promoter reserves the right to refuse to award a prize or withdraw prize entitlement and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
    19. The Promoter will contact the winner within 30 days to arrange the getaway.
    20. The prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the Promoter reserves the right to substitute that prize for a prize of equal or higher value.
    21. *Subject to availability, excluding bank holidays.
    22. The spending money will be sent to the winner via bank transfer one week prior to getaway start date.
    23. Maximum prize value of £2,000, any further cost beyond this must be covered by the winner. Transport and travel not included.
    24. In the event of unforeseen circumstances beyond the Promoter’s reasonable control, the Promoter reserves the right to modify or suspend the promotion or these terms and conditions, either in whole or in part, with or without notice but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
    25. The Promoter’s decision is final. No correspondence will be entered into.
    26. By participating in the promotion the entrants licence and grants the promoter an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media, without compensation, restriction on use, attribution or liability. Participants agree not to assert any moral rights in relation to such use where the moral rights in respect of the content are theirs to assert. Participants warrant that the materials contain no copyright materials, are their original works, have not been copied, in whole or in part, from any third party and they have full authority to grant these rights. Participants also warrant that any person featured has given their express permission and/or any child (under 16 years) has parental or guardian consent.
    27. This Promotion is administered by The Meatless Farm UK, Graphical House, 2 Wharf St, Leeds LS2 7EQ
    28. The Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook or Twitter. You are providing your information to The Meatless Farm, not Instagram, Facebook or Twitter.
    29. Numerous factors outside the control of the Promoter may interfere with the operation of Instagram, Facebook or Twitter. The Promoter does not therefore guarantee continuous, uninterrupted or secure access to the websites.
    30. Any person posting, or seen to be posting, comments to the Promoter’s social pages or elsewhere during the Promotion that are considered bullying, spiteful or upsetting to other participants, associates or directly aimed at the Promoter, will have their comments removed and will be disqualified from the Promotion. The Promoter reserves the right to alert Instagram, Facebook or Twitter to any such behaviour, which may result in the person’s account being frozen pending investigation.
    31. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded or limited by law (including personal injury, death and fraud).
    32. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
    33. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and in accordance with applicable data protection legislation.
    34. Under Article 17 of the GDPR individuals have the right to have personal data erased/to be forgotten. Any individual who is no longer happy for their personal information, entry or content or would like any inaccuracies rectified, can request this by sending an email to [email protected]. By participating in the Promotion, you agree to the use of your personal data as described here.

     

Read our Web & Social Media Policy